Shipping Conditions
Why isn’t my FedEx tracking number working?
In some situations, packages within the same order may ship separately or at different times depending on product availability or warehouse location. We recommend allowing a few additional days for all items to arrive.
If your shipment does not arrive together, please contact our shipping department so we can assist you in locating your package. If a package arrives damaged during transit, customers must contact the shipping carrier directly to initiate a claim.
I will be unable to receive my packages during the delivery attempt. What can I do?
If a delivery notice has been left by the carrier, please review the instructions provided. You may be able to authorize the driver to leave the package at your location or request delivery to an alternate address.
You may also visit the carrier’s website using the notice number to reschedule delivery or arrange for the package to be returned to the original shipper.
Can I pick up my order?
Yes. During checkout, select the shipping option “I want to use my shipper”, enter “WILL CALL” in the required fields, and continue placing your order.
Our team will contact you once your order is ready for pickup. Please do not visit the pickup location until you have received confirmation, as your order may still be in processing.
Does Legacy Equipments ship internationally?
Yes. Legacy Equipments proudly serves customers worldwide and accepts international orders.
International customers are responsible for customs duties, taxes, import fees, and any additional charges required by the destination country.
Does Legacy Equipments ship to APO or FPO addresses?
Yes. Orders shipped to APO and FPO addresses are delivered through the United States Postal Service (USPS).
Delivery timelines for APO/FPO shipments may vary and are outside our control. Some shipments may require additional transit time depending on military routing procedures.
How can I contact FedEx?
FedEx customer support can be reached at their toll-free number:
1-800-463-3339 (1-800-GO-FEDEX)
You may also visit their website at:
If merchandise is found defective, will Legacy Equipments pay for return shipping?
Legacy Equipments does not typically cover return shipping costs for defective merchandise.
However, we aim to work toward mutually acceptable solutions whenever possible. Customers may ship defective items back for evaluation, and approved replacements will be shipped at no additional charge when applicable.
Free Standard Shipping
If a non-defective item that qualified for Free Standard Shipping is returned for a refund, Legacy Equipments may deduct the original shipping cost from the total refund amount.
If a defective item that qualified for Free Standard Shipping is returned and approved, Legacy Equipments will provide one-way ground shipping for replacement items. Customers requesting expedited replacement shipping will be responsible for additional costs.
If a replacement product is unavailable, a refund for the full purchase amount will be issued.
Shipping Policy
Shipping Times
Orders are shipped from warehouses located within the United States using UPS, FedEx, USPS, or other approved carriers.
Most orders are processed within 24 business hours.
Available shipping services and approximate cut-off times include:
Ground — (3-7 business day transit time — US Only)
Cut-off time: 2:00 PM Pacific Time. May ship via UPS or USPS depending on location.
3 Day Service — (3 business day transit time — US Only)
Cut-off time: 2:00 PM Pacific Time.
2 Day Service — (2 business day transit time — US Only)
Cut-off time: 2:00 PM Pacific Time.
Standard Overnight — (1 business day transit time — US Only)
Cut-off time: 2:00 PM Pacific Time. Carrier selection depends on destination.
Priority Overnight — (1 business day transit time — US Only)
Cut-off time: 2:00 PM Pacific Time. Delivery may be scheduled for morning arrival depending on location.
International Shipping — International orders are shipped using FedEx International Economy or equivalent service.
APO/FPO — All APO/FPO shipments are processed using USPS Registered Mail.
Puerto Rico / Canada — Orders may ship using FedEx International Economy service.
Saturday Delivery — Available for qualifying Friday orders placed before 12:00 PM Pacific Time.
If you require shipment outside normal cut-off times, please contact our sales department at info@legacyequipments.com or 000-000-0000. We will make reasonable efforts to accommodate your request.
Shipping Delays
Orders are not processed or shipped on weekends or major holidays.
Shipping guarantees apply only to carrier transit time and do not include order processing time.
While most orders ship the same day, Legacy Equipments cannot guarantee same-day shipment in all circumstances.
Exact delivery timelines for Alaska, Hawaii, Puerto Rico, Canada, and international destinations cannot be guaranteed.
There is an item missing from my order. What should I do?
Please confirm that all packages associated with your tracking numbers have been received.
If items are still missing after checking all packages, please contact our Shipping Support Team:
Email: info@legacyequipments.com
Phone: (302) 244-7185
What is the shipping cut-off time?
Orders placed before 2:00 PM Pacific Time are generally processed the same business day.
Orders placed after the cut-off time will be processed on the following business day.
If you require urgent shipment or need delivery scheduled for a later date, please contact our sales team for special arrangements.
Email: info@legacyequipments.com
Phone: (302) 244-7185