Frequently Asked Questions (FAQs)

Welcome to our Frequently Asked Questions section. We’ve compiled answers to common customer inquiries to help you quickly find the information you need. If you cannot locate the answer you are looking for, please contact our support team — we are always happy to assist.

1. What is Legacy Equipments?

Legacy Equipments is an online distributor operated by Sando International LLC, focused on supplying high-quality equipment and products at competitive pricing. We are committed to reliable service, fast order processing, and a smooth purchasing experience for every customer.

2. Where do you ship your products?

We currently ship orders throughout the United States. International shipping availability may vary depending on product type and destination.

3. What are your shipping charges?

Shipping costs are calculated at checkout based on product size, shipping method, and destination. Any applicable charges will be clearly displayed before order confirmation.

4. How long will my order take to arrive?

Orders are generally processed within 1–2 business days (Monday through Friday).

Delivery timelines vary depending on shipping service selected and destination. Standard ground shipping typically requires 3–7 business days within the United States.

Customers will receive shipment confirmation once the order has been dispatched.

5. How can I track my order?

Once your order ships, a confirmation email including tracking information will be sent to you.

You may use the provided tracking number directly on the carrier’s website to monitor delivery progress.

6. What is your return and refund policy?

We accept eligible return requests within 30 days of delivery.

Returned products must comply with our Returns Policies & Procedures. Please refer to our Return Policy page for full details and eligibility requirements.

7. How do I initiate a return?

To request a return authorization, please contact our support team at:

Email: info@legacyequipments.com

Include your order number, reason for return, and supporting photos if the item is damaged or defective. Once approved, return instructions will be provided.

8. Do I have to pay for return shipping?

Customers are generally responsible for return shipping costs unless the return is due to a shipping error or verified product defect.

9. When will I receive my refund?

After inspection and approval of the returned product, refunds are processed to the original payment method.

Processing times may vary depending on financial institutions or payment providers.

10. Can I exchange a product?

Direct exchanges may not always be available. Customers may return eligible items and place a new order once the return process is completed.

11. What if my item arrives damaged or defective?

If you receive a damaged or defective item, please contact us immediately at:

Email: info@legacyequipments.com

Include photos of the product and packaging along with your order information. Our team will review the issue and assist with replacement or resolution.

12. What payment methods do you accept?

We accept major credit and debit cards including Visa, MasterCard, American Express, and Discover through secure payment processing systems.

13. Can I cancel or change my order after placing it?

Orders may be modified or cancelled before shipment processing begins.

Once an order has entered fulfillment or shipment stages, cancellation or modification may not be possible. Please contact customer support as soon as possible for assistance.

14. How do I know my payment information is secure?

Your security is important to us. Our website uses SSL encryption and secure payment gateways to protect personal and payment information.

Legacy Equipments does not store complete credit card information on its servers.

15. Do you offer discounts or promotions?

Promotions and special pricing may be offered periodically. Customers are encouraged to check our website regularly for updates.

16. What should I do if I entered the wrong shipping address?

Please contact customer support immediately if you notice an incorrect address.

If the order has not yet shipped, we will attempt to update the information. Address changes may not be possible once the shipment has been processed.

17. How can I contact customer service?

You may contact our support team using the following details:

Phone: (302) 244-7185
Email: info@legacyequipments.com

Business Address:
Sando International LLC
8 THE GREEN STE A
DOVER, DE 19901

Return Address:
1508 Avenue S Suite SA
Brooklyn, NY 11229
United States

18. What are your support hours?

Customer support is available:

Monday to Friday: 09:00 AM – 05:00 PM (EST)

Emails received outside business hours will be addressed on the next business day.

19. Is it safe to shop on Legacy Equipments?

Yes. We use secure encryption technologies and trusted payment processors to protect customer data and transactions, ensuring a safe online shopping experience.

20. How can I stay updated on new products?

Customers may visit our website regularly for product updates and availability announcements.

Support Hours

Monday to Friday: 09:00 AM to 05:00 PM (EST)